3 Questions to Never Ask a New Client & Why...
Do you have kids?
Before I sold my lash salon last year, when I used to tell my new hires this was an off-limits question, the look of confusion always followed. I'm sure you're also thinking, "why shouldn't I ask a new client this?". This is a way some lash artists who are mothers themselves, connect with their clients. But as a non-mom myself, when I get my haircut or nails done, I always find this question invasive and unprofessional.
Here are the reasons you should wait for a client to bring up their kids to you, rather than you asking if they have them:
They may be struggling with infertility.
They may have lost a child.
They may have custody issues going on.
They may feel they are judged for not being a mom.
They may feel judged for being a mom.
Curious if they have kids? Just wait until they bring it up first.
Are you married or dating?
This is another one that would confuse my new hires when I told them this was an off-limits client question. Here are the reasons you should wait for a client to bring up their marital or dating status, rather than you asking:
They may be going through a breakup or divorce.
They may have a non-traditional mate situation.
They may be a private person.
They may feel that they will be judged for their marital/love life status.
Curious if they are single, dating, or married? Just wait until they bring it up first.
What do you do for work?
Asking what someone does for work can be touchy for many reasons. Here are some of the reasons you should NOT ask a new client what they do for work.
They may be unemployed.
They may not work.
They may have a really good job and think you'll charge more knowing that.
They may have a low paying job and feel you may judge them.
They may work in the sex industry and don't feel comfortable sharing this with you.
They may have other private work that they don't want or cannot share.
Curious about what they do for work? Just wait until they bring it up first.
What do you think? Share below!
BrandedLASH helps lash trainers and lash salon business owners build their businesses through training resources and private-labeled products.