We all have tough client situations that come up and sometimes, we are at a loss for what to say. Here are some phrasing ideas for your next tough situation.
Responding to Client Complaints
“I hear you say you are disappointed with the length of the lashes applied at the service you received today, am I understanding this accurately?"
"I hear you are disappointed with the results from your service you received on Friday. This is the second time you have told us that you are unsatisfied with our services. Would you be willing to share what you would like to see us do differently to provide you with the look you desire?